Who We Are Our Services Our Services The Care Quality Commission will regularly check the quality of our service. You may see the latest assesment of William Lench Court here: The main purpose of Lench's Trust is to promote independent living for older people who are facing financial hardship or social isolation. This is achieved by providing excellent sheltered accommodation in an environment conducive to an active and participative life. As the Trust's motto says: Lench's Trust aims "to build bridges in the community" to break the social isolation of older people and we hope all will feel welcome to come and join us in our work - as a beneficiary of the charity or their relatives, as a visitor, as a volunteer or as a supporter. Activities All our schemes are active communities where both staff and residents organise a range of events, workshops or social gatherings open to all. It is important for us that our schemes play a vital role in the community in which they are located and our Scheme Managers will always welcome and encourage various groups, such as schools or volunteering organisations, to join in and perhaps set up their own events to engage with our residents. Lench's Trust also employs a Communications Facilitator whose main responsibility is to update the website, but will additionally provide computer classes to residents who need assistance with any of their digital devices. If you would like to know more about a particular scheme and how you could get involved in its activities please contact the scheme directly who will then be able to help you further. For any other queries please contact our Communications Facilitator who can be reached by email communications@lenchs-trust.co.uk or by phone on 0121 426 0455. Care and support Lench's Trust provides sheltered accommodation with designated Scheme Managers who look after the wellbeing of the residents. When invited to one of our schemes the residents will have a needs assessment conducted by the appropriate Scheme Manager and a Support Plan agreed jointly - this plan will then be reviewed on a regular basis. The role of the Scheme Manager is to ensure that residents have access to the level of care and support they are entitled to and they will direct them to the relevant agencies and organisations. Residents who choose to will receive a "morning call" from the Scheme Manager who will ensure that they are well on a daily basis. The Trust also provides an out of hours service through the Trustline. Since April 2014 Lench's Trust is a registered care provider with the Care Quality Commission. Personal Care Service Lench's Trust gained registration with the Care Quality Commission to become care providers in early 2014 and now has its own 24 hour, 7 days a week in house care team based at William Lench Court. Our team provides a helping hand for people who need help with: - Personal care such as getting in and out of bed, getting dressed and undressed, cooking, eating, washing and bathing. - Household tasks such as cleaning and dusting, washing and drying clothes, ironing and shopping. We aim to provide a high quality and professional service that meets individual needs with courtesy and respect for our residents: - All our staff are directly employed and trained to high standards; we do not use self-employed workers - however, on the rare occasion we may need to use agency employees. - The service is managed by Christine Dingley, Care & Wellbeing Manager, a highly qualified and experienced Manager. If you or a relative need help with personal/household tasks please call 0121 426 0452 for more information. Any member of the care team staff or the scheme manager can discuss with Lorna your request to receive assistance from the care team. Lorna will then make arrangements to visit you, so as to carry out an assessment of your needs and to come to a mutual agreement of when the service will commence. Advice Our staff will make sure that up to date, relevant information is always at hand for the residents to allow them to access services and benefits as required. They will advise the residents and signpost them to the most appropriate services and agencies to maintain their wellbeing and independent living. Following are a few links to organisations and agencies which provide direct support and advice to older people: Age UK Citizens Advice Bureau Older People's Access Service Neighbourhood Offices Diabetes UK Action on Hearing Loss Royal National Institute of Blind People Housing Benefit