As this is sheltered housing, it is expected that residents should have some degree of independency. We would hope that families and friends continue to be involved with their relative and are able to assist over the weekends when the Scheme Manager is not on duty. 
In shared areas such as the communal lounge and laundry etc., and within each flat, we have emergency cords fitted should it be necessary to alert urgent assistance. The contact details of the next of kin and/or someone who can be notified in an emergency is kept on the residents file and at the emergency call centre should it be required. If the operatives deem it necessary, they will alert the emergency services.
The exception to this is William Lench Court which is an extra-care facility - where there are members of staff on duty 24 hours a day.