The care provided is dependent upon where the resident resides. At Lench's Close and Tanner's Close there is a Scheme Manager whose duties do not include 'a hands on' approach for the resident's individual care. However, the Scheme Manager is responsible for assessing the needs of individual residents and is instrumental in supporting the resident to access the most appropriate care package either from social services or a private agency.

William Lench Court is both a sheltered housing and an extra-care facility. This incorporates the 24 hour presence of a Care Team which since April 2014 has been fully employed by the Trust. The Care Team will assess applicants before they move into the scheme and the appropriate care package is set up as and when necessary whilst living there. This will ensure that we provide the best and most appropriate care package to suit the wellbeing of each individual resident.